Customer Service
- Shipping & Delivery
- Kool Kids Online is dedicated to getting your products delivered as fast and efficiently as possible. In order to do this, we ship all of our toys, apparel, and furniture via USPS.
- Privacy & Security
- In order to ensure that packages are shipped to you in the safest manner possible, we offer shipping insurance for a small fee. Please refer to shipping prices as shown for each product.
- Returns & Replacements
- Many of our products come with a one year warranty. Please contact us prior to returning any item. Failure to contact customer service many result in returned items. Shipping is the sole responsibility of the purchaser, and KoolKidsOnline.com takes no liability for your shipping method chosen.
- Ordering
- To order products, simple add them to your cart. After the product(s) are in your shopping cart, you can proceed to the checkout. Our checkout process is safe and secure, so you can buy with confidence.
- Payment, Pricing & Promotions
- All prices on KoolKidsOnline.com are subject to change without warning. If we see that an error was made in a product's price, we hold no liability in fulfilling an order. KoolKidsOnline.com reserves the right to cancel any order prior to an item being shipped.